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Oracle User Productivity Kit 11 Technical Consultant Essentials

Question No: 11

A content author requests your help.

The UPK Developer does not correctly recognize objects and action areas while recording a target application. The author provides you with a sample topic to review. You notice that the target application appears in a VMware Player virtual machine window in the screenshots. The action areas cover the entire virtual machine window, and the objects in the target application cannot be recognized.

How can you fix this problem?

  1. The author should disable automatic recording, because it degrades object recognition when used with a virtualization software.

  2. The author should maximize the VMware Player window during recording so that the UPK Developer can recognize the objects in the application.

  3. The UPK Developer should be installed in the virtual machine, and the target application should be recorded inside the virtual machine.

  4. Exact Match is disabled by default for VMware Player in quot;Target Application Configurationquot; in the Options dialog box. This setting must be enabled.

Answer: C

Question No: 12

You can deploy your UPK content by placing the Player package on a web server and making it available to your users. You do this by copying the contents of the Player Package folder in the published content. Then you will need to create a link to two files.

Identify the two files.

  1. play.exe

  2. index.html

  3. default.htm

  4. tocx.html

  5. kp.html

Answer: A,B

Explanation: Linking to the index.html is how to launch the UPK Player(play.exe)when it#39;s on a web server (including SharePoint or similar).

Note:What is the underlying architecture of the UPK Player?

A: The UPK Player is DHTML (Dynamic HTML, which is HTML and JavaScript). The images are PNG format.

Question No: 13

You are engaged as a UPK administrator and publisher for a customer who is in the process of upgrading their Oracle EBS application suite to R12.x. The UPK content development team has finished the first set of topics and asked you to publish the content, so their SMEs can directly access the topic they are responsible for. The SMEs are busy and do not have time to download Individual topics.

Which method should you choose to publish and distribute the content?

  1. Publish the content to the individual topic outputs and host the topics on a web server providing links to each topic.

  2. Publish the content using the Player/LMS output and distribute the player package folder to each SME.

  3. Publish the content using the Player/LMS output and host the content on a web server and provide the SMEs with a link to the play.exe file.

  4. Publish the content using the Player/LMS output and host the content on a web server and provide content developers a link tokp.html.

Answer: B

Explanation: Deploy an LMS Package

The LMS package enables the creation of a package that conforms to the AICC and SCORM

learning specifications.

Reference: OracleUser Productivity, Content Development,Deploy an LMS Package

Question No: 14

You have defined a number of customizations for the Knowledge Center user interface.

However, when you test them, the customizations are not displayed. You have verified that the modified files have all been placed in the proper directories.

What might be the reason your customizations are not appearing?

  1. The local browser cache on the client system accessing the Knowledge Center must be cleared for the customizations to appear.

  2. You may be using an unsupported browser. Test your customizations in Internet Explorer version 8 or 9.

  3. You may not have restarted the Web services on the Knowledge Center server. This will reload the.lng and .cus files on the web server.

  4. It you logged in to the Knowledge Center before you performed your customization, you will need to log in as a new user to see the customizations.

Answer: C

Explanation: Restart the web services. This step is required because when the Knowledge Center

software loads on the web server all contents of lng and cus files are cached in memory. To update this information the services must be restarted.

Reference: Knowledge Center: User And Content Management Release 11.0,Create a Customization File

Question No: 15

You are asked to attend a presales call to support your field account representative with a sale of UPK. The account representative has asked you to participate in the meeting because the client has questions about deploying In-Application Support using the SmartHelp browser add-in option in UPK.

The client wants to know what is required to deploy SmartHelp to their user community. Identify the best response.

  1. SmartHelp is deployed from a web server by having the user access setup file in the playerpackage directory. Users installing SmartHelp must have admin privileges and configure the browsers for ActiveX controls.

  2. SmartHelp is deployed to the user community by installing the UPK single-user option

    on the end user#39;s desktop and configuring the browser for ActiveX controls.

  3. The SmartHelp browser add-in is deployed using the in-application support configuration utility to push an ActiveX control to the user population.

  4. SmartHelp needs only a web server to run on and is plug-in free. Therefore, it does not require Installation to deploy it to the user population.

Answer: C

Explanation: An ActiveX control must be installed on the end-user system to enable the SmartHelp for Internet Explorer. A key feature of ActiveX controls is their simple “download and execute” deployment model.

The user who installs, configures, and uninstalls SmartHelp must have administrator rights to the local computer. Medium or medium-low security is recommended for the published content. In the Security tab, Local Intranet and Trusted Sites have the recommended security levels. For SmartHelp to work properly, the following settings should be as follows: Download signed ActiveX controls: Enable or Prompt

Run ActiveX controls and plug-ins: Enable

Script ActiveX controls marked safe for scripting: Enable

Note:SmartHelp – This is a toolbar button for browsers that end users may use to access context-sensitive in-application support content.

Question No: 16

Identify two true statements about the installation of the Knowledge Center User Import Utility.

  1. The Knowledge Center User Import Utility can be installed only before the Knowledge Center Is installed.

  2. The Knowledge Center User Import Utility can be installed on the same server as the Knowledge Center.

  3. The Knowledge Center User Import Utility can be installed on any workstation that can connect to the Knowledge Center.

  4. The Knowledge Center User Import Utility can be installed only in the Knowledge Center application root directory.

Answer: B,C

Explanation: Install the Knowledge Center User Import Utility

B:The User Import Utility enables you to easily import user names and password information

from a file or database into the Knowledge Center. It is a separate program that resides locally

and connects to the server.

There are two things your administrator should supply to you before you install the Knowledge

Center User Import Utility on your local workstation:

*The name of the web server and virtual directory where Knowledge Center is located. Please note that the Knowledge Center must be installed before you can use the User Import Utility.

*Your user credentials – either your Windows login account, or a user name and password that your administrator has created.

C:Choose Destination Location: You can accept the default target location, or click Change to specify a different one.

Note:Although the User Import Utility is used with the Knowledge Center, it is not installed as part of the Knowledge Center. To install the User Import Utility, you must select the User Import Utility during the installation process. This will create a Knowledge Center User Import program group. You can launch the User Import Utility with the User Import icon in the program group.

Reference: OracleUser Productivity Kit, Installation And Administration Release 11.0,Install the Knowledge Center User Import Utility

Question No: 17

A UPK content author has a single-user installation of UPK 3.6.1 on his or her computer. The author would like to keep this installation on his or her machine, but also wants to Install the single user of UPK 11.0.

Identify the process that enables this.

  1. The content author needs to create an .odarc file of all the content he or she wants to keep from the 3.6.1 single-user Installation, and then uninstall 3.6.1. After 3.6.1 is uninstalled, the author can install 11.0. Two different versions of UPK single user cannot be installed on one computer at the same time.

  2. The content author can run the UPK 11.0 setup and install UPK 11.0 in a folder structure that is different from where the UPK 3.6.1 is installed. Both versions of the developer can be launched independently.

  3. The content author can run the UPK 11.0 setup and Install UPK 11.0 in the same folder structure as the 3.6.1 Installation. This will upgrade the 3.6.1 installation to version 11.0. Two different versions of UPK single user cannot be installed on one computer at the same time.

  4. The content author can run the UPK 11.0 setup and install UPK 11.0 in the same folder structure as the 3.6.1 installation. Because the cache locations of 11.0 and 3.6.1 are different, the two versions of the UPK can be launched independently.

Answer: B

Explanation: Q: Can I install UPK 11.0 on top of a previous version?

A: No. UPK 11.0 cannot install to a location that already includes a previous version (“on top”). Both the client and

server installs need to be installed to a new location.

Q: Can UPK 11.0 be installed on a machine which already has a previous version installed?

A: Yes.

Reference: UPK Master Documentation Library, Oracle User Productivity Kit V11.0, Faq,Upgrading to 11.0

Question No: 18

Which of the following is required to enable end-user access of UPK-generated content- sensitive help in an application using the UPK Help Integration method?

  1. The application administrator must manually map context IDs from each page to the appropriate URLs for help.

  2. The application administrator must make minor configuration changes to the application.

  3. The application developer must write custom code to enable the help system to launch nonapplication help files.

  4. The application administrator must use the UPK Developer’s Context Editor to map the application context.

    Answer: B

    Explanation: If help integration is available for a target application, there is usually some configuration

    that must be done on the application server. For an example see note 2 below.

    Note:

    Implement Help Integration

    *Obtain content – This is a Player package that an author created and published from the Developer.

    *Configure content – Use the IAS Configuration Utility to set options for help integration. See Application-Specific Configuration Settings.

    *Deploy content – Place the content on a Web server.

    *Integrate Help into the target application – Adjust settings in the target application to launch the content. See the appropriate section for your application in Integrate Help for Target Applications

    Note 2:Agile PLM

    Agile PLM can be configured to launch context-sensitive help through the Help button. When the user clicks the Help button, the Player help launches directly or a gateway page appears allowing the user to choose between the Player help and the Agile PLM help.

    You configure the Agile PLM application to launch the context-sensitive Player help directly from the Help button by using the Java client interface for administration.

    To configure Agile PLM:

    1. Log in to the Agile Java client application.

    2. Click the Admin tab.

    3. Expand the Server Settings item in the tree.

    4. Double-click the Locations item in the tree.

    5. Click the Online Help Manuals URL field.

    6. Enter the server and virtual directory where the published Player content is located, for example: http://lt;server_namegt;/lt;folder_namegt;/agile/hemi/agile_gateway.htmlquot;.

    7. Click the Close button.

    8. Click the Yes button.

      Question No: 19

      Identify three statements that are true about the Installation of service pack updates.

      1. You can install these updates without having to reinstall the Developer.

      2. If both UPK and Knowledge Center need to be updated, you must run the installer twice.

      3. As part of the service pack, you must reinstall the UPK Developer.

      4. After installing a service pack for the Developer, you should update each Developer Library with the appropriate service pack documents.

      5. Service packs will run automatically and you do not need to worry about updating your toolset.

Answer: A,B,D

Explanation: A:You can install a service pack without having to re-install the Developer client, single-user, or server software, or the Knowledge Center.

B:If you receive a service pack update, it may contain updates for both the Developer and Knowledge Center. If both need to be updated, you must run the installer twice.

D:After installing a service pack for the Developer, you should update each Developer Library with the appropriate service pack documents.

Reference: OracleUser Productivity Kit, Installation And Administration Release 11.0,Service Pack Installation

Question No: 20

What are the minimum permissions needed to run the install scripts?

  1. DB_Accessadmin, DB_Owner

  2. DataReader, DataWriter, DB_Owner

  3. DataReader, DataWriter

  4. DB_Accessadmin

  5. DB_Owner

    Answer: D Explanation:

    Note 1:Install the Developer Database Manually

    You can install the Developer database manually by running the scripts provided with the software. If you are using an Oracle Database, a script creates the schema, populates it with the appropriate objects, and creates an application user for the schema. If you are using a Microsoft SQL Server, one script creates the database and the database user, and

    a second script populates the database with the appropriate objects.

    You must have the proper administrative credentials for the database server to create and populate the tablespace or database.

    Note 2:To install the database manually on an Oracle Database server:

    1. From the Windows Start menu, open a Command Prompt window.

    2. To create the tablespace using the CreateSchemaObjects.sql script located in \db scripts\ORACLE\Developer in the software installation files, enter the following at the command prompt: sqlplus – SQL*Plus is the command line application for Oracle Database.

      -s – Run SQL*Plus without SQL*Plus messaging. lt;adminusergt; – The administrative user for the instance of the Oracle server. lt;adminpwdgt;@lt;instancegt; – The password for the administrative user and the name of the instance.

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